Reducing Cost-to-Serve in Service-Led Organisations
Optimize Works works with operations leaders in service-driven organisations, including insurance and field service, where backlog, manual processes, and SLA pressure are daily realities.
We start with how work actually flows through your teams > ownership, handoffs, and bottlenecks…. Then apply low-disruption AI only where it safely reduces manual effort, operational risk, and cost-to-serve
Why Optimize Works?
Optimize Works was built from inside service-heavy operations, not from consulting theory or technology hype.
We’ve run teams where backlog, SLA pressure, manual work, and competing priorities are everyday realities. That experience shapes how we approach AI: cautiously, practically, and always in service of operational stability.
Rather than introducing tools and asking teams to adapt, we start with workflows, ownership, and how work actually moves through the organisation. AI is applied only where it reduces manual effort, operational risk, and cost-to-serve without disrupting performance.
This approach is designed for operations leaders who need results they can stand behind, not experiments they need to manage.
Our Solutions
Practical, low-disruption improvements designed for service-heavy operations.
Operational Review
A structured review of how work actually flows through your operation, identifying bottlenecks, manual effort, and SLA risk that drive cost-to-serve.
Workflow-Intelligent Automation
Targeted automation applied to real workflows to reduce repetitive manual work, improve consistency, and lower operational risk, without disrupting teams.
Workflow & Ownership Optimisation
Clarify ownership, handoffs, and decision points across service workflows to reduce friction, rework, and hidden cost-to-serve.
Low-Disruption Implementation
Deliver measurable improvements quickly, focusing on adoption and stability rather than large-scale transformation or experimentation.
Who We Help
Service-heavy organisations where operational performance matters.
Service-Heavy Organisations
Organisations where value is delivered through people, workflows, and responsiveness — and where backlog, manual processes, and SLA pressure directly impact cost-to-serve and customer experience.
Operations Leaders with Real Accountability
COOs, VP / Directors of Operations, and Heads of Service who own performance metrics such as SLAs, backlog, throughput, and operational cost and need improvements they can stand behind.
Insurance & Regulated Service Environments
Insurance carriers, brokers, and service organisations operating in regulated, high-volume environments where administrative drag, compliance effort, and fragmented workflows quietly drive up cost-to-serve.
Measurable Results
Outcomes we track and commit to, without destabilising operations.
Low Risk Approach
We start with contained, clearly scoped improvements designed to validate impact before broader rollout.
Administrative Load Reduction
By addressing workflow friction and repetitive tasks, we help teams materially reduce administrative overhead and improve throughput within existing structures.
Capacity Released
We focus on reducing avoidable manual effort and rework, creating meaningful capacity for higher-value operational work without increasing headcount.
Engagement Assurance
If early outcomes do not demonstrate clear operational value, we continue working with you to refine and stabilise the solution — at no additional cost — until it does.
Optimize Works Guarantee
“If you don’t achieve a clear return on your investment within 90 days… we work for free until you do.”
Contact
Optimize Works Ltd. is a limited company registered in England and Wales with registered number 16593933.